ZENG, Wanrou. Telecommunications Industry: Analysis on Customer Attrition Prediction and Segmentation. BCP Business & Management, [S. l.], v. 38, p. 2811–2819, 2023. DOI: 10.54691/bcpbm.v38i.4195. Disponível em: https://bcpublication.org/index.php/BM/article/view/4195. Acesso em: 13 sep. 2026.