ZHAO, Shiyunyang. Customer Churn Prediction Based on the Decision Tree and Random Forest Model. BCP Business & Management, [S. l.], v. 44, p. 339–344, 2023. DOI: 10.54691/bcpbm.v44i.4840. Disponível em: https://bcpublication.org/index.php/BM/article/view/4840. Acesso em: 8 jun. 2026.