Kano Model Analysis of Pedestrian Environment Demand at Railway Stations in the GBA: A Case Study of Six Stations

Wenjin Zhao; Jingxi Qu; Yu Qiao

doi:10.6919/ICJE.202410_10(10).0011

Authors

Wenjin Zhao
Jingxi Qu
Yu Qiao

DOI:

https://doi.org/10.6919/ICJE.202410_10(10).0011

Keywords:

Kano Model; Rail Transit Station; Pedestrian Demand; Pedestrian-Friendly Environments.

Abstract

The Kano model was used to define and prioritise the demands of the walking environment surrounding six typical rail stations in Guangdong, Hong Kong, and Macao Greater Bay Area (GBA) in order to identify the significant characteristics that determine pedestrian satisfaction. The study's findings indicate that safety and accessibility considerations are commonly considered crucial requirements, while the importance of certain features may differ in practical implementations. Furthermore, the function of recognition and enjoyment in increasing pleasure should be noticed. By analysing their comparatively lower priority, designers should rationally deploy resources based on the varying levels of importance of specific aspects. This study serves as a foundation for improving the pedestrian experience in the rail transit station vicinity, encouraging environmentally friendly travel in the region, and boosting the overall travel experience within the metropolitan conglomerations of Guangdong, Hong Kong, and Macao.

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