YU, Yongbin; ZHU, Qing; ZHANG, Shuo; SHI, Jiaqi; YU, Wei; LIU, Dongqing; XU, Yin; XU, Qian. Research on Customer Emotion Recognition on the Side of State Grid Power Customer Service Agents based on Large Language Models. Scientific Journal of Intelligent Systems Research, [S. l.], v. 8, n. 1, p. 1–7, 2026. DOI: 10.54691/74tfn712. Disponível em: https://bcpublication.org/index.php/SJISR/article/view/9192. Acesso em: 16 apr. 2026.