Multimodal Interactive Intelligent Voice Interaction System based on Artificial Intelligence Technology
DOI:
https://doi.org/10.6919/ICJE.202408_10(8).0007Keywords:
Ticketing System; Multimodal; Intelligent Voice Interaction System; Artificial Intelligence.Abstract
In addressing the accessibility issues faced by the elderly and individuals with disabilities in the utilization of metropolitan railway ticketing systems, a multimodal interactive intelligent voice ticketing system has been conceptualized. This system is an all-encompassing self-service apparatus that integrates intelligent ticket procurement, vocal inquiry, and facial recognition-based account replenishment functionalities. The seamless amalgamation of touch screen technology and voice command operations facilitates a user-friendly experience for passengers, enabling them to effortlessly execute ticket transactions, route inquiries, and benefit from a design that prioritizes human-centric principles. This innovative system leverages cutting-edge multimodal interaction techniques, allowing for effective communication through a variety of sensory modalities, thereby enhancing accessibility and inclusivity. The design philosophy underscores the importance of accommodating the diverse needs and preferences of its user base, ensuring that the system is not only technologically advanced but also universally accessible. The integration of these features represents a significant stride towards creating an inclusive public transportation ecosystem that transcends the barriers of age and physical ability.
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