Study on the Relationship between Working Ability and Working Performance of Health Personnel in Township Health Centers: An Empirical Study based on Word Frequency Analysis of Interviews

Jiaxu  Lou

doi:10.54691/bcpbm.v13i.63

Authors

Jiaxu Lou

DOI:

https://doi.org/10.54691/bcpbm.v13i.63

Keywords:

Township Health Centers; Health Personnel; Work Ability; Work Performance; Mediation Effect.

Abstract

Objective: To describe the status quo and influencing factors of the work ability and work performance of health personnel in township health centers, and to explore the relationship mechanism between them. Methods: Using a multi-class stratified sampling method, semi-structured personal in-depth interviews were conducted with 182 health personnel in 45 township health centers, word frequency analysis was performed on relevant content, and a framework of mediating effects of work motivation was constructed to analyze the effect of work ability on work performance. Results: The main factors to improve the working ability of health personnel are education and training, and the main factors that restrict working ability are external conditions and personnel qualification restrictions; among the factors that affect work performance, human resources are the primary human factor, income level is the primary economic factors and interpersonal relationship is the primary environmental factor. Conclusion: Continuing education, self and social identity have a positive impact on the improvement of health personnel’s work ability and behavioral performance, economic factors have a negative impact on health personnel’s satisfaction, and the new medical reform policy has both positive and negative impact on it. Work motivation produces a mediating effect between the work ability and work performance of health workers.

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