Analysis of Factors Influencing Satisfaction with Public Services in Health Care: An Empirical Study Based on CGSS Data

Abstract

Medical and health public services are closely related to citizens' lives and have always been widely concerned about people's livelihood. With the rapid development of domestic economy and society, the public's pursuit of health is also increasing, and the demand for medical and health public services has also taken diversified forms. The public's demand for the quality of medical and health public services provided by the government is also getting higher and higher. Therefore, how to improve public satisfaction with public health care services has become a popular topic of current research. This paper uses the method of empirical research to conduct a multiple linear regression analysis of the factors influencing satisfaction with health care public services based on CGSS data by using the main influencing variables including herd mentality, public perception of the government's responsibility to provide health care services, health state, medical insurance participation, family economic status, public social status, and age. On this basis, the actual influence effect is standardized and budgeted to provide directions and ideas for improving the satisfaction of health care public services.