The Factors that Affect Consumers’ Choice of Five-Star Hotels
DOI:
https://doi.org/10.54691/bcpbm.v44i.4881Keywords:
Five-Star Hotels, Customer Loyalty, Customer Satisfaction, Quality of Product.Abstract
The major purpose of this report is to investigate the elements that influence consumers' selection of five-star hotels. This study’s goal has been to provide the standards of the characteristics that a five-star hotel has to boost occupancy. A variety of studies were carried out to examine the volatility of consumption statistics, as well as the consistency of the hotel's capabilities and flaws in many categories. The study gathered useful information on five-star hotels that captured attention. All early findings provide insight into the nature of the high-end hotel industry's development trend.
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