Research on Tourist Satisfaction of Yantai City Park Based on Importance-Performance Analysis Method
DOI:
https://doi.org/10.54691/bcpbm.v21i.1299Keywords:
Questionnaire investigation, Tourist resources, Urban environment, Tourism marketingAbstract
Yantai is a famous seaside tourism city, and its tourism industry has developed vigorously in recent years. City parks not only provide leisure and entertainment places for Yantai city residents, but also are the main components of urban tourism resources, and have become the embodiment of the overall level of urban tourism development. In this study, seven representative urban parks in Yantai were selected for field investigation, and Importance-Performance Analysis method was used to find out the shortcomings of the development of urban parks in Yantai, in order to put forward feasible suggestions for the construction of urban parks in Yantai, and promote park managers to carry out marketing according to different dimensions.
Downloads
References
Kardozo R. Customer satisfaction: Laboratory study and marketing action. Journal of Marketing Research, 1964. (2): 244--249.
Pizam A. Tourism’ s impacts: The social costs to the destination community as perceived by its residents. Journal of Travel Research, 1978, (Spring): 8—12.
Parasurarman A, Zeithaml V A, Berry L. A conceptual model of service quality and its implications for future research. Journal of Marketing, 1985, 49(3) :196--214.
Cronin J J, Taylor S A. Measuring service quality: An examination and extension. The Journal of Marketing, 1992, 3(56): 55--68.
Martilla J A, James J C. Importance-performance analysis[J]. Journal of Marketing, 1977, 41(1): 77-79.
Evans M R, Chon K Formulating and evaluating tourism policy using importance analysis. Hospitality Education and Research Journal, 1989, 13: 203—213.
Hawes J M, Rao C P. Using importance-performance analysis to develop health care marketing strategies Journal of Applied Business Research, 1985, 10(4): 24-34.
Go F, Zhang W. Applying importance-performance analysis to Beijing as an international meeting destination. Journal of Travel Research, 1997, 35(4): 42-49.
Hsu C H, Byun S, Yang I S. Attitudes of Korean college students towards quick-service, family-style, and fine dining restaurants. Journal of Restaurant & Foodservice Marketing 1998, 2(4): 65-85.






